What is an AI receptionist?
AI receptionist
An AI receptionist is software that answers a business’s calls, chats or messages at any hour, collects the details of each enquiry and passes it to a person.
An AI receptionist takes the first contact for a business: it answers phone calls, website chats or messages at any hour, using an AI model. Typical jobs are answering common questions, taking down the caller’s details, booking appointments and routing the enquiry to the right person.
It is popular with small businesses that miss calls while they work, and with teams that get more enquiries than they can answer quickly. Quality varies widely: some follow a fixed script, others can hold a real conversation.
The questions worth asking before choosing one: does it say it is an AI, what can it promise on your behalf, where does each conversation go afterwards, and who checks it.
AI receptionist on Yume
Yume’s company agent, which will answer every lead at a company’s link and hand the team a short list, is coming and is not live yet. Today companies can create a free company page.